Shipping & Returns

Shipping

Free gift wrapping with all orders.  Please note, currently we are only able to accept orders to addresses within the United States of America.  You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.  Bayco is not responsible for any unanticipated delays beyond Bayco’s control.

• Standard Delivery: Please allow 3 working days for Standard Delivery.
• Express Delivery: Orders placed by 1:30 pm Monday-Thursday will arrive the next working day, excluding Saturdays and public holidays.

Our rings are unique - please allow 20-25 working days for the fulfilment of your order.  If you have any question or require assistance, please contact our Client Services Team at 212-382-3390 or info@bayco.com and we would be happy to provide guidance.  Our team is available to help you from Monday to Friday from 9AM to 5:30 PM EST.

Returns

Returns may be made by carrier or at our Showroom in New York City. If you would like to return one of our creations: you must notify our Client Services Team within 30 days from the date of delivery via email (info@bayco.com) or by calling our toll free hotline (800-376-7200), they will be happy to provide a return label and arrange a collection.  Our team is available to help you from Monday to Friday from 9AM to 5:30 PM EST.  Please note that Bayco does not accept returns for custom orders.

Returns will only be accepted if the prouduct is in its original condition.  For more information about returns and exchanges, please visit our Return Policy.